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Another instance of program is already running

Most of the popular programs make a check before start if it is already running and do not allow another instance of program to run.
Sometimes may happen program /FireFox for instance/ to disappear as window but to stay as running process in computer RAM.
In this case, if try to run Fire Fox, a message tells “Another instance of FireFox is already running. Please close it and try again”
You have to hit ALT+CTR+DEL to open Task Manager.
Then find the program name in the list with processes and rightclick on it.
Choose – “End Process” option and confirm.
Then you may start your program with no problems.

Headphones not working

If you do not hear music in your headphones maybe had checked soundcard yet.

If your soundcard is working and headphones are plugged in, it seems there is no reason not to work.

Are you sure headphones are plugged  in the right hole /try all of them but the one with same color is yours/?

  • !!! Try one thing more: pull the headphones  connector from the computer in this manner so it is half-unplugged.

This working on my computer – when headphones are fullu plugged they do not work but when they are half-plugged no problems with sound.

No explanation of this.

JS_DLOADER.PCT a.k.a. Email-Worm.Win32.Zhelatin zhelati.mab removal

The Worm_Zhelati.Mab is spread via emails.

Usually, it is a message from a fake classmate with a link to YouTube :

Subject: Are you kidding me? lol

MessageBody: Dude, I know that’s you: someone emailed me a link to the video. see for yourself…{random 11 characters}

If the hyperlink is clicked, it redirects to a Web page masked as a YouTube page.

You are told to download latest Microsoft Data in order to viwe the movie.

Clicking click here will download a copy of the  worm Email-Worm.Win32.Zhelatin  into your system. The fake YouTube page is detected by Trend Micro as JS_DLOADER.PCT.

Email-Worm.Win32.Zhelatin   collects  email addresses. It avoids sending e-mail messages to addresses, containing some strings.

It then sends emails without using any email system like  Microsoft Outlook.

How to remove  Worm_Zhelati.Mab :

1. Open Task Manager /Alt+Ctr+Del/ and find and wincom32 process.

2. Do a search for spooldr.ini, wincom32.sys and wincom32.ini files and delete them using Shift+Delete / go in Safe mode by Restart and pressing F8 key if impossible to delete in normal mode./

3. Click Start button –> Run and type Regedt32 –>OK to open Registry Editor

4. Perform a search /Edit menu/ for wincom32  and delete all found keys.

Never click on links in emails from not expected senders!

Trojan-Clicker.Win32 malware remove

It is alerted by popup of your antivirus program: ‘’ 

This means you are infected. This trojan /‘Trojan-Clicker.Win32’/ isn’t  very harmful but it is better to get rid over it:

1. Download the latest versions of Zone Alarm

2. Be sure you are with Admin privileges.

3. Disable System Restore:

System Restore

System Restore

4. Reboot in SAFE MODE /press F8 key during restart./

5. Run Zone Alarm

6. Perform a full Antivirus scan

7. Reboot and start Windows in normal mode.

8. Enable SystemRestore

Trojan Horse SHEUR.AFJ Detected

If you receive such a message from your antivirus program, don’t panic.

First, you maybe using AVG – it is the anti-virus program that generates this FALSE positive virus message.

And second: it alerts for fake trojans mainly at Quickbooks, AdobeRdr, DNA.exe, WDSync files.

If you have downloaded them from producer site, you can ask their support to confirm it is not infected.

The name of false trojan detected is always  SHEUR but extension may vary.

Cannot change Screensaver

If you cannot change screensaver because the tab is missing in Properties window, this is a sign you may be infected by Vundo trojan/ MS Juan ./

Also the wallpaper cannot be changed because the wallpaper tab is missing.

Also your screensaver may be changed to  Windous “Blue screen”

Another sign are many pop-ups – with ads of fake antivirus programs.

Do not click on this ads! They all are scam!

Here is a good program made especially to fight Vundo virus: 

Vundofix is free.  You can read about Vundofix program here: